Before you register at Space XY, take five minutes to read this guide — it could save you time and money.

Before You Start

• Ensure you are of legal gambling age in your jurisdiction (typically 18 or 21).
• Prepare a valid government-issued ID (passport, driver’s license) for verification.
• Choose a secure internet connection; avoid public Wi-Fi for transactions.
• Decide on your budget: only gamble what you can afford to lose.
• Understand that online casinos are for entertainment, not income.
• Check if the casino holds a reputable license (e.g., MGA, UKGC, Curacao). Note: winnings from Curacao-licensed casinos may be subject to local income tax, unlike MGA-licensed ones.

Account Setup

1. Click the ‘Register’ or ‘Sign Up’ button on the homepage.
2. Fill in your personal details: full name, date of birth, email, and address. Ensure they match your ID exactly.
3. Choose a username and a strong password (mix of letters, numbers, symbols).
4. Select your preferred currency and any bonus codes if available.
5. Agree to the terms and conditions, then submit the form.
6. Check your email for a verification link and click it to activate your account.
7. Log in and proceed to the verification section (KYC). Upload your ID and proof of address to unlock withdrawals.

How Wagering Works

Wagering requirements (playthrough) determine how many times you must bet your bonus before withdrawing winnings. For example, a 100% match bonus up to $200 with a 35x wagering requirement on the bonus amount works as follows:

• Deposit: $100
• Bonus received: $100 (100% match, up to $200 limit)
• Wagering requirement: 35 x $100 = $3,500

You must place bets totaling $3,500 before any withdrawal of bonus-related winnings. If you win $200 from the bonus, you need to wager that $200 plus the original $3,500? No, typically only the bonus amount is wagered. Let’s say you win $150 from the bonus. That money is locked until you’ve wagered $3,500. Each game contributes differently: slots usually 100%, table games 10-20%, live games 5% or 0%. Important: Always check the contribution percentages in the terms.

For a $100 deposit + $100 bonus, if you play only slots (100% contribution), you need to bet $3,500. At an average slot RTP of 96%, your expected loss is 4% of $3,500 = $140. So statistically, you would lose the $100 bonus and $40 of your deposit. However, variance can lead to different outcomes.

Deposits & Withdrawals

Funding your account is straightforward. Common methods include Visa, Mastercard, e-wallets (Skrill, Neteller), bank transfers, and cryptocurrencies. Withdrawals typically require using the same method as deposit if possible. Processing times vary: e-wallets 0-24 hours, cards 1-3 business days, bank transfers 3-7 days, crypto 0-1 hour. Minimum deposits are often $10-$20, maximum withdrawals per transaction may be capped (e.g., $5,000 per week).

Security Overview

The casino employs SSL encryption (128-bit or 256-bit) to protect data transmission. Two-factor authentication (2FA) is available for logins. The site is a progressive web app (PWA) — you can add it to your home screen from the browser; no native app is required. Independent auditors (e.g., eCOGRA) test RNG fairness. Player funds are typically held in segregated accounts.

Support Guide

• Login issues: Reset your password via the ‘Forgot Password’ link. If that fails, contact live chat. Provide your username and registered email.
• Withdrawal delays: First, check KYC status. If documents are unverified, upload them. Then check withdrawal limits. If still delayed, submit a ticket and wait 24-48 hours.
• Bonus not credited: Ensure you entered the bonus code correctly. If automatic, check if deposit meets minimum. Contact live chat with deposit ID.
• Game not loading: Clear browser cache, disable ad-blockers, or try a different browser/device. If persists, the game may be under maintenance.
• Account blocked: This could be due to multiple accounts or location restrictions. Contact support with proof of identity to resolve.
• Suspicious activity: Change password immediately and enable 2FA. Contact support to freeze your account if unauthorized access is suspected.

Need to Know

What documents are required for verification?

You need a government-issued ID (passport, driving license), proof of address (recent utility bill or bank statement), and sometimes a selfie holding the ID. These must be clear and not older than 3 months.

How long does a withdrawal take?

Processing times vary by method: e-wallets (0-24 hours), cards (1-3 business days), bank transfers (3-7 days), crypto (within 1 hour). Pending time may be up to 72 hours before processing.

Can I cancel a withdrawal?

Yes, if it’s still pending. Go to the cashier, find the withdrawal, and cancel it. Once processed, it cannot be reversed.

What is the maximum bet allowed when using a bonus?

Terms often specify a maximum bet per spin/hand, usually $5 or $10, to prevent bonus abuse. Exceeding this voids the bonus.

Are there country restrictions?

Yes, certain countries are restricted due to licensing or local laws. The casino’s terms list prohibited jurisdictions. If you’re from a restricted country, registration may be blocked.

How do I self-exclude?

Contact support via email or live chat requesting self-exclusion. You can set a period (e.g., 6 months, 1 year) and they will block your account and stop marketing communications.

What happens to my balance after a long inactivity?

Some casinos charge a monthly inactivity fee after 6-12 months of no login. The balance may also be forfeited after extended periods (e.g., 2 years). Always check terms.

Is it safe to use public Wi-Fi?

No, public Wi-Fi is not secure. Use a private, password-protected network or a VPN (if allowed) to protect your data.

Good to Know

Compare deposit and withdrawal speeds across common methods:

Always check the casino’s withdrawal limits and any fees before choosing a method.

This guide covers the essential steps to get started. By following these tips, you can avoid common pitfalls and enjoy a smoother experience. Remember to gamble responsibly and always read the terms and conditions.